Refund Policy

Returns

Our return policy is valid for 90 days. After this time since your purchase, unfortunately we cannot offer you a refund or exchange.

Return conditions

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

To process a return, proof of purchase is required. Please do not send your purchase directly back to the manufacturer.

Refunds

After your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account and contact your credit card issuer, it may take some time before your refund is officially posted. Next contact your bank. There is often a processing time before a refund is posted. If you follow these steps and you still have not received your refund yet, please contact us at contact@lamelostore.com .

Sale items

Only regular priced items may be refunded, unfortunately sale or promotional items cannot.

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need the same item, send us an email at contact@lamelostore.com and send your article to: 16 Rue Molière, 42160, France .

Gifts

If the returned item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Return Shipping

To return your product, you should send it to: 16 Rue Molière, 42160, France .

Shipping costs to return your item are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or insuring your shipment for returns over €75, as we cannot guarantee that we will receive the returned item.

Inspection Timelines and Process

Once your return is received, it will be inspected by our team. We will notify you of the receipt of the returned item and inform you of the approval or rejection of your refund request based on the condition of the item and compliance with our return policies.

Priority Exchanges

In the event you prefer an exchange rather than a refund, please clearly indicate your preference and desired product during the return process. We will endeavour to process your exchange promptly, subject to stock availability.

Additional Information

• Products Damaged in Transit : If you receive a product damaged in transit, it is crucial to notify us immediately so that we can take necessary action.
• Order Errors : In the event of an order error on our part, the return costs will be our responsibility. We will provide you with the necessary instructions for the return or exchange of the product.
• Customer Support : For any questions or concerns regarding your return or refund, our customer service team is here to help. Please feel free to contact us for assistance.

Tips for a Smooth Return

• Packaging : Make sure the item is well packaged to avoid damage during transport. Preferably use the original packaging.
• Documentation : Include all necessary documentation, such as receipt or proof of purchase, and a note explaining the reason for the return to expedite the process.
• Parcel Tracking : Using a tracking shipping service ensures that the package has arrived safely with us, and allows you to track the status of your return.